C3Centricity

JANUARY 2, 2024

Five Brilliant Ideas to Boost Your Insight Development This post regularly appears in the top three posts on C3Centricity. And the importance of business insights. Ever wondered why you struggle to develop actionable insights? Insights are the foundation on which every single successful brand is built.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90

Zendesk

MAY 11, 2022

Grow revenue with data-driven insights. However, companies that make sense of their data with actionable insights are the ones seeing remarkable growth. The post Introducing new Zendesk Sell innovations to help companies drive revenue appeared first on Zendesk. Businesses today produce massive amounts of data.

Innovation 52

Innovation Sales Actionable Insights CRM 52

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

ECXO

MAY 27, 2024

Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Enhanced Data Analytics AI algorithms excel at analysing large datasets quickly and accurately, providing actionable insights previously unattainable due to the sheer volume and complexity of the data.

AI 69

AI Technology Technology CX 69

Hodusoft

MARCH 22, 2024

In this event, the experts will talk about the latest innovations in the field of CX as well as share insights, demonstrate products, and engage in meaningful discussions about the evolving landscape of CX solutions. With booth no. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Qualtrics

NOVEMBER 12, 2021

Adjusting for proactive, actionable insights. Another benefit of the Course Evaluations platform is the flexibility to fine-tune surveys and gather feedback before it’s too late to take action. The post William Paterson University is innovating the student experience appeared first on Qualtrics.

Innovation 26

Innovation Construction Actionable Insights Technology 26

SurveySensum

MAY 16, 2024

When conducting market research, identifying the right audience to ask your questions is crucial for obtaining accurate and actionable insights. Focus Groups: Conducting focus group discussions with a group of participants from your target audience yields qualitative insights and generates ideas for innovation.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Experience Investigators

JANUARY 9, 2024

Join the discussion about the importance of an integrated feedback approach, where the good, the bad, and the innovative come together to give a 360-degree view of what your customers truly experience. Jeannie shares actionable insights on how to foster a culture that sees feedback as a gift—a chance to learn, grow, and excel.

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Prepare to be inspired and equipped with actionable insights that can truly make a difference.

CX 52

CX CXM Government Contact Center 52

ClientSuccess

MAY 25, 2023

SILICON SLOPES, UTAH (PRWEB) MAY 23, 2023 ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Education Start-ups 26

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. Digital India is transforming with the advancement of technology in every sphere.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

TeamSupport

APRIL 23, 2024

By doing so, it frees your team to focus on tasks that require a human touch – solving complex problems, building customer relationships, and innovating support strategies. Leveraging Automation for Proactive Support The true power of automation lies in its ability to turn data into actionable insights.

Actionable Insights 40

Actionable Insights Innovation Customer Satisfaction Customer Expectations 40

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

SurveySensum

APRIL 16, 2024

It also fuels creativity and innovation. Even though there is a lot of conscious effort in achieving seamless collaboration, the admired performance, boost in productivity, innovation, and user happiness make it all worthwhile. It also encourages the DevOps approach for faster development processes.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Uniphore

JUNE 15, 2021

Innovators Rethink processes and seek new ways to improve productivity. However, beneath this surface is a wellspring of actionable insights. Competitors Focus on winning and/or outperforming their peers. Empathizers Enjoy problem solving; work to understand customer behavior and offer sympathy. 10 Agent Superpowers.

CX 162

CX Social Media Contact Center Actionable Insights 162

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

VOZIQ

OCTOBER 17, 2023

The blog emphasizes the importance of strategic foresight, innovation, and adaptability in leadership to navigate the evolving business landscape successfully. It encourages leaders to embrace complexity as an innovation opportunity and make informed decisions despite ambiguity.

Customer Retention 52

Customer Retention AI Compliance Innovation 52

Hodusoft

MAY 26, 2022

Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. Why are Innovative UC Products the need of the hour? About HoduCC, The FrontRunner. HoduCC has been enriching the customer service experience for small, medium, and large enterprises.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

SurveySensum

FEBRUARY 26, 2024

Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. A well-presented and analyzed survey data from where actionable insights can be derived effortlessly. The result?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 92

B2B ML CRM Customer Relationship Management 92

Zendesk

JULY 12, 2023

At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

ClientSuccess

MAY 19, 2020

The prestigious CODiE Awards recognize the companies producing the most innovative business technology products globally. We’re honored for the recognition and are even further motivated to continue to deliver innovative solutions for our customers and the customer success space as a whole.”.

Innovation 69

Innovation Actionable Insights B2B Technology 69

Lumoa

FEBRUARY 7, 2023

“From my early discussions with Shawbrook Bank it was apparent that they understood the importance of leveraging their data, across different channels, to capture the actionable insights that deliver customer, culture, and commercial benefits. That is really going to have an impact.”

Customer Feedback 83

Customer Feedback Retail Actionable Insights CX 83

Qualtrics

JULY 29, 2021

And part of achieving that goal is being able to complement our organic innovation with smart acquisitions. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Execs In The Know

APRIL 29, 2022

Most consumers report that they are expecting the global health crisis to kickstart business improvements and innovation and accelerate digitization, while overall they are looking for a cohesive, safe, and customized experience. The COVID-19 pandemic has changed the way customers think – and what they want.

CX 98

CX Actionable Insights Touchpoint Technology 98

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. The pandemic has acted as a transformative force for technological innovation, particularly AI.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

VOZIQ

AUGUST 13, 2023

Gresham’s innovative strategies will guide you in creating personalized experiences that resonate with your customers’ deepest desires, fostering unbreakable bonds of loyalty. It offers practical strategies, actionable insights, and real-life examples to help businesses understand, meet, and exceed customer expectations.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Qualtrics Qualtrics stands above the rest as an AI-powered survey platform, empowering businesses to transform customer feedback into actionable insights.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 1, 2024

Beyond this innovative program, Accenture employees praise the company’s effective management practices and early delegation of responsibilities, fostering a culture of trust and empowerment. It’s more than just numbers; it’s a game-changer in sparking motivation and engaging your team like never before.

VOC 52

VOC Social Media Actionable Insights Customer Satisfaction 52

ClientSuccess

FEBRUARY 3, 2020

JD is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort. He brings deep industry knowledge of large-scale SaaS solutions, with a relentless commitment to driving customer success through product innovation.

Innovation 52

Innovation Actionable Insights Technology Technology 52

ClientSuccess

FEBRUARY 3, 2020

JD is passionate about working with customers to bring innovative solutions to market, while delivering delightful user experiences that give customers a high return on their effort. He brings deep industry knowledge of large-scale SaaS solutions, with a relentless commitment to driving customer success through product innovation.

Innovation 52

Innovation Actionable Insights Technology Technology 52

Lumoa

MAY 16, 2024

It’s an innovative approach that’s changing the game in data science and AI development. Another aspect is the ‘actionable insight’ view on the right with the top insight being the internet connection issues with HSBC mobile bank. Booktest stands at the forefront of this innovative approach.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83